Our Warranty

 

Terre prides itself on building sustainable, high-quality privacy booths that work better and have a long life span. Building long lasting products isn’t only good for our customers, it is also much better for the planet. Terre offers an industry leading Three Year Limited Warranty against defects in materials and workmanship on the SOTO booth and Two Year Limited Warranty on electrical and mechanical components. Our limited warranty is subject to the terms and conditions in our full warranty document.

 
 

WHAT IS COVERED UNDER THIS LIMITED WARRANTY?

The limited warranty covers defects in material and workmanship on the Terre SOTO privacy booth from the date full payment is received.

HOW DO I FILE A WARRANTY CLAIM?

If a problem should arise which you feel is covered by our Limited Warranty, contact your third party account manager, or contract Terre directly by email or phone. The original invoice number, PO number, project name as well as clear photographic evidence is necessary for the fulfillment of the warranty. Please make sure any claim for warranty service is accompanied by the necessary information to satisfy the warranty requirements.

HOW DOES REPAIR OR REPLACEMENT WORK?

Terre will review the details and decide, at its sole discretion, if your issue is covered under this limited warranty. If covered, Terre will determine the appropriate repair or replacement process and pay reasonable and customary labor rates to repair or replace the defective parts, shipping costs from Buyer to Terre if applicable, and/or a repair center designated by the Customer Service Department of Terre, at no charge to the original Buyer, provided that the product is accessible for repair without special expenditure or procedure. Replaced parts become the property of Terre. If the item is no longer sold by Terre, Terre will provide an appropriate replacement. Terre will determine what constitutes an appropriate replacement for the existing product if no longer sold.

The original Buyer will be responsible for labor, packing, and all shipping and transportation costs beyond the number of years noted below from the date of purchase.

WHAT IS NOT COVERED?

This limited warranty only applies to the original purchaser and does not apply to Terre privacy booths that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned using the wrong cleaning methods or with the wrong cleaning products. This limited warranty does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents. 

This limited warranty does not apply if the products have been placed outdoors, in prolonged direct sunlight or in a humid environment e.g. a bathroom or kitchen.

FULL WARRANTY

To download our full warranty, visit RESOURCES.